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Evidence Guide: ICTSAS425 - Configure and troubleshoot operating system software

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS425 - Configure and troubleshoot operating system software

What evidence can you provide to prove your understanding of each of the following citeria?

Identify available operating systems

  1. Compare and contrast different OS
  2. Identify and demonstrate knowledge of basic OS features
  3. Research OS vendor sites to obtain technical specifications and system requirements
  4. Install and configure the OS using features such as Internet Information Services (IIS)
  5. Determine licensing, hardware and security requirements and provide recommendations to appropriate person
Compare and contrast different OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and demonstrate knowledge of basic OS features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research OS vendor sites to obtain technical specifications and system requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install and configure the OS using features such as Internet Information Services (IIS)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine licensing, hardware and security requirements and provide recommendations to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install, configure and optimise operating systems

  1. Install, configure and test the OS using the installation components and boot utility options
  2. Use the OS user interface to correctly configure the installation
  3. Identify different directory structures and demonstrate management of virtual memory
  4. Optimise system to meet organisational requirements
  5. Document system according to organisational requirements
Install, configure and test the OS using the installation components and boot utility options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use the OS user interface to correctly configure the installation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify different directory structures and demonstrate management of virtual memory

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise system to meet organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document system according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve problems using tools

  1. Identify command line options and system tools available to troubleshoot problems
  2. Identify specific problems and implement strategies for resolution
  3. Use options and tools to resolve common operating system issues
Identify command line options and system tools available to troubleshoot problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify specific problems and implement strategies for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use options and tools to resolve common operating system issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide instruction for new operating system implementation

  1. Provide one-to-one instruction about changes to the client or users as required
  2. Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism
Provide one-to-one instruction about changes to the client or users as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify available operating systems

1.1 Compare and contrast different OS

1.2 Identify and demonstrate knowledge of basic OS features

1.3 Research OS vendor sites to obtain technical specifications and system requirements

1.4 Install and configure the OS using features such as Internet Information Services (IIS)

1.5 Determine licensing, hardware and security requirements and provide recommendations to appropriate person

2. Install, configure and optimise operating systems

2.1 Install, configure and test the OS using the installation components and boot utility options

2.2 Use the OS user interface to correctly configure the installation

2.3 Identify different directory structures and demonstrate management of virtual memory

2.4 Optimise system to meet organisational requirements

2.5 Document system according to organisational requirements

3. Resolve problems using tools

3.1 Identify command line options and system tools available to troubleshoot problems

3.2 Identify specific problems and implement strategies for resolution

3.3 Use options and tools to resolve common operating system issues

4. Provide instruction for new operating system implementation

4.1 Provide one-to-one instruction about changes to the client or users as required

4.2 Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify available operating systems

1.1 Compare and contrast different OS

1.2 Identify and demonstrate knowledge of basic OS features

1.3 Research OS vendor sites to obtain technical specifications and system requirements

1.4 Install and configure the OS using features such as Internet Information Services (IIS)

1.5 Determine licensing, hardware and security requirements and provide recommendations to appropriate person

2. Install, configure and optimise operating systems

2.1 Install, configure and test the OS using the installation components and boot utility options

2.2 Use the OS user interface to correctly configure the installation

2.3 Identify different directory structures and demonstrate management of virtual memory

2.4 Optimise system to meet organisational requirements

2.5 Document system according to organisational requirements

3. Resolve problems using tools

3.1 Identify command line options and system tools available to troubleshoot problems

3.2 Identify specific problems and implement strategies for resolution

3.3 Use options and tools to resolve common operating system issues

4. Provide instruction for new operating system implementation

4.1 Provide one-to-one instruction about changes to the client or users as required

4.2 Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Evidence of the ability to:

determine the appropriate operating system

install, configure and test an operating system (OS)

improve system performance with minimum disruption to clients

identify faults and rectify with utilities and tools

instruct the client or users on the changes in OS

seek client and user feedback.

Note: Evidence must be provided in at least TWO organisations or situations.

To complete the unit requirements safely and effectively, the individual must:

summarise the requirements of different operating systems

outline the architecture of current technical systems

identify and describe the key current industry accepted hardware and software products

describe the functions and features of the OS used by the organisation

describe the installation and configuration of systems software including:

organisational requirements for OS software

prerequisites for system software installation

set-up and configuration procedures

software packages supported by the organisation

system’s current functionality

system’s diagnostic software

vendor specifications and requirements for installation.